Information We Collect
When you engage with Qaldron's nature meditation platform, we collect different types of information to provide you with personalized experiences and improve our services. This collection happens through various interactions you have with our platform.
Personal Information You Provide
We collect information you directly share with us when creating an account, participating in programs, or contacting our support team:
- Name, email address, and phone number during registration
- Meditation preferences, experience level, and personal goals
- Payment information processed through secure third-party processors
- Messages and feedback you send through our contact forms
- Profile information including meditation history and progress tracking
Automatically Collected Information
Our platform automatically gathers certain technical information to ensure smooth functionality and understand how you interact with our content:
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, time spent on content, and feature interactions
- IP address and approximate location for content customization
- Cookies and similar tracking technologies for session management
How We Use Your Information
Your information helps us create meaningful meditation experiences and maintain a secure, personalized platform. We use this data responsibly and only for legitimate business purposes that benefit your experience.
Primary Usage Purposes
- Delivering personalized meditation content based on your preferences and progress
- Processing registrations and managing your account access
- Sending important updates about your programs and platform changes
- Providing customer support and responding to your inquiries
- Analyzing usage patterns to improve our content and user experience
- Ensuring platform security and preventing unauthorized access
- Complying with legal obligations and protecting our legitimate interests
We never sell your personal information to third parties or use it for purposes unrelated to your meditation journey. All data processing aligns with India's Digital Personal Data Protection Act, 2023, ensuring your rights are protected throughout your experience with us.
Information Sharing and Disclosure
We maintain strict controls over who can access your information. Sharing only occurs in specific circumstances that directly support your experience or fulfill legal requirements.
Service Providers and Partners
We work with trusted third-party providers who help deliver our services. These partnerships are governed by strict data protection agreements:
- Payment processors for secure transaction handling (they receive only necessary payment information)
- Cloud hosting providers for secure data storage and platform operations
- Email service providers for sending program updates and communications
- Analytics providers for understanding platform usage (anonymized data only)
Legal Requirements and Protection
We may disclose your information when required by law or to protect the safety and security of our platform and users:
- Responding to valid legal requests from government authorities
- Protecting against fraud, security breaches, or illegal activities
- Enforcing our terms of service and protecting our legal rights
- Protecting the safety and well-being of our users and staff
Data Security and Protection
Protecting your personal information is fundamental to everything we do. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Security Measures
- End-to-end encryption for data transmission and storage
- Secure servers with regular security updates and monitoring
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Automated backup systems with encrypted storage
- Access controls limiting staff access to necessary information only
While we implement industry-standard security measures, no system is completely immune to threats. We continuously update our security practices and promptly address any potential vulnerabilities. In the unlikely event of a security incident affecting your data, we'll notify you within 72 hours as required by Indian privacy regulations.
Your Privacy Rights
Under India's Digital Personal Data Protection Act, 2023, you have significant control over your personal information. We're committed to making these rights easy to understand and exercise.
Access and Control Rights
- Right to Access: Request a copy of all personal information we hold about you
- Right to Correction: Update or correct inaccurate information in your profile
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Restrict Processing: Limit how we use your information in specific circumstances
- Right to Withdraw Consent: Revoke permission for data processing based on consent
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected] with your request. We'll respond within 30 days and may need to verify your identity to protect your privacy. Most account information can be updated directly through your user dashboard.
Data Retention and Deletion
We retain your information only as long as necessary to provide services, comply with legal obligations, and protect our legitimate interests. Different types of data have different retention periods based on their purpose and regulatory requirements.
Retention Periods
- Account information: Retained while your account is active plus 3 years after closure
- Meditation progress data: Kept for 5 years to support long-term wellness insights
- Payment information: Stored for 7 years to meet financial record requirements
- Support communications: Retained for 2 years for service improvement purposes
- Marketing preferences: Kept until you withdraw consent or close your account
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of certain data types by contacting our privacy team. Some information may be retained longer if required by legal obligations or ongoing disputes.