Privacy Policy

Your privacy matters deeply to us. Here's how we protect and handle your personal information during your nature meditation journey with Qaldron.

Last Updated: January 15, 2025 | Effective Date: January 15, 2025

Information We Collect

When you engage with Qaldron's nature meditation platform, we collect different types of information to provide you with personalized experiences and improve our services. This collection happens through various interactions you have with our platform.

Personal Information You Provide

We collect information you directly share with us when creating an account, participating in programs, or contacting our support team:

  • Name, email address, and phone number during registration
  • Meditation preferences, experience level, and personal goals
  • Payment information processed through secure third-party processors
  • Messages and feedback you send through our contact forms
  • Profile information including meditation history and progress tracking

Automatically Collected Information

Our platform automatically gathers certain technical information to ensure smooth functionality and understand how you interact with our content:

  • Device information including browser type, operating system, and screen resolution
  • Usage patterns such as pages visited, time spent on content, and feature interactions
  • IP address and approximate location for content customization
  • Cookies and similar tracking technologies for session management

How We Use Your Information

Your information helps us create meaningful meditation experiences and maintain a secure, personalized platform. We use this data responsibly and only for legitimate business purposes that benefit your experience.

Primary Usage Purposes

  • Delivering personalized meditation content based on your preferences and progress
  • Processing registrations and managing your account access
  • Sending important updates about your programs and platform changes
  • Providing customer support and responding to your inquiries
  • Analyzing usage patterns to improve our content and user experience
  • Ensuring platform security and preventing unauthorized access
  • Complying with legal obligations and protecting our legitimate interests

We never sell your personal information to third parties or use it for purposes unrelated to your meditation journey. All data processing aligns with India's Digital Personal Data Protection Act, 2023, ensuring your rights are protected throughout your experience with us.

Information Sharing and Disclosure

We maintain strict controls over who can access your information. Sharing only occurs in specific circumstances that directly support your experience or fulfill legal requirements.

Service Providers and Partners

We work with trusted third-party providers who help deliver our services. These partnerships are governed by strict data protection agreements:

  • Payment processors for secure transaction handling (they receive only necessary payment information)
  • Cloud hosting providers for secure data storage and platform operations
  • Email service providers for sending program updates and communications
  • Analytics providers for understanding platform usage (anonymized data only)

Legal Requirements and Protection

We may disclose your information when required by law or to protect the safety and security of our platform and users:

  • Responding to valid legal requests from government authorities
  • Protecting against fraud, security breaches, or illegal activities
  • Enforcing our terms of service and protecting our legal rights
  • Protecting the safety and well-being of our users and staff

Data Security and Protection

Protecting your personal information is fundamental to everything we do. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Security Measures

  • End-to-end encryption for data transmission and storage
  • Secure servers with regular security updates and monitoring
  • Multi-factor authentication for administrative access
  • Regular security audits and vulnerability assessments
  • Automated backup systems with encrypted storage
  • Access controls limiting staff access to necessary information only

While we implement industry-standard security measures, no system is completely immune to threats. We continuously update our security practices and promptly address any potential vulnerabilities. In the unlikely event of a security incident affecting your data, we'll notify you within 72 hours as required by Indian privacy regulations.

Your Privacy Rights

Under India's Digital Personal Data Protection Act, 2023, you have significant control over your personal information. We're committed to making these rights easy to understand and exercise.

Access and Control Rights

  • Right to Access: Request a copy of all personal information we hold about you
  • Right to Correction: Update or correct inaccurate information in your profile
  • Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Restrict Processing: Limit how we use your information in specific circumstances
  • Right to Withdraw Consent: Revoke permission for data processing based on consent

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We'll respond within 30 days and may need to verify your identity to protect your privacy. Most account information can be updated directly through your user dashboard.

Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, and protect our legitimate interests. Different types of data have different retention periods based on their purpose and regulatory requirements.

Retention Periods

  • Account information: Retained while your account is active plus 3 years after closure
  • Meditation progress data: Kept for 5 years to support long-term wellness insights
  • Payment information: Stored for 7 years to meet financial record requirements
  • Support communications: Retained for 2 years for service improvement purposes
  • Marketing preferences: Kept until you withdraw consent or close your account

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of certain data types by contacting our privacy team. Some information may be retained longer if required by legal obligations or ongoing disputes.

Questions About Your Privacy?

Our privacy team is here to help with any questions or concerns about how we handle your information.

Email: [email protected]

Address: 125, Ravija Plaza, beside times square, Thaltej, Ahmedabad, Gujarat 380054, India

Phone: +917888489778